Billing & Refunds

Patrice is a product of Alpha Lab Technology. Alpha Lab Technology is a subsidiary of Genesis Global Investment LLC, its parent company. In these documents “we”, “us” and “our” mean Alpha Lab Technology, acting as part of the Genesis Global Investment LLC group.

Charges appear from Alpha Lab Technology or its payment processor.

New businesses start with a free trial and no card required. Near the end of the trial we tell you what happens next. If you do not subscribe, the account moves to read-only: your records stay intact and viewable, but Patrice stops creating new ones until you subscribe.

After the trial, Patrice is a recurring subscription per business, billed in advance for each period. The current plans, prices and inclusions are shown on the pricing page before you pay.

One plan, one price, everywhere in the world: USD 69 a month, or USD 690 a year. There are no regional rates, no tiers and no per-seat charges. Local taxes (VAT, GST, sales tax) are added where they apply in your country.

There are no feature add-ons. Hey Patrice is a single plan at one flat fee, with every feature included and no setup charges. The plan includes a monthly allowance of 3,000 messages shared across your whole team. If you use the allowance up, service continues and we notify you; further messages that month are billed in bundles of 1,000 at USD 10 each. Payment processing fees charged by your card gateway and any local taxes that apply where you trade are separate.

Prices exclude any taxes or duties that apply where you operate, unless we state otherwise. Bank or card conversion charges are between you and your bank.

If a payment fails we will retry and notify you. Continued non-payment moves the account to read-only and, after a further period, to closure in line with the Terms of Service.

You can cancel at any time. Cancellation stops the next renewal; the current paid period runs to its end. Because a free trial is offered before any charge, paid periods already used are generally non-refundable. Where a charge is clearly wrong — a duplicate, or a renewal after a cancellation we failed to apply — contact us and we will correct it.

Before or after cancelling you can request an export of your records. Ask on support@heypatrice.com or /support or email legal@alphalabtechnology.com.